Ordering at a Square Kiosk can start with a conversation. The new device combines a large touchscreen with an AI voice feature designed to let customers ask about a seller’s menu and place orders in a more natural way.
Questions and changes by voice
Square says the Kiosk’s voice layer understands a seller’s menu and can listen and respond in real time. Customers can ask questions while choosing what to order, then request modifications or substitutions through the conversation.
That approach gives customers another way to interact with the menu alongside the touchscreen. Someone deciding what to order can ask for information or describe a change rather than relying only on tapping through options. The source does not detail how the system handles requests that fall outside a seller’s menu.
A large screen, with payment built in
The Kiosk has a 21.5-inch touchscreen and a large, pill-shaped design. Square says presence detection lets it welcome customers as they approach.
Customers can pay using the contactless reader or the card slot when they finish. The device brings ordering and payment together at the kiosk, while the voice feature is intended to help with questions and customizations earlier in the process.
Subscription requirements and cost
Square says the Kiosk is available starting today for businesses with a Square Plus or Premium subscription. The hardware costs $1,999, and each device also carries a $99-per-device monthly software fee.
Those charges make the kiosk a business purchase with both an upfront price and recurring software cost. Businesses considering it would need to weigh those costs against the ordering experience they want to offer, including whether voice-based menu help and requests for substitutions fit their customers’ needs.
What the new kiosk offers
Square’s announcement centers on a combination of conversational ordering, a large touchscreen, presence detection, and integrated payment options. The AI is positioned as a way to make ordering feel closer to speaking with staff, while customers still have a screen and payment hardware as part of the same device.
The available details describe the kiosk’s features and pricing, but do not say how it performs in practice or which businesses are best suited to it. For now, the key proposition is clear: customers can speak to an AI about a seller’s menu, customize requests, and pay at the same kiosk.